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At FondLove Sex Toy Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns:

1. Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. We cannot accept returns on intimate or sanitary products, including adult sex toys, that have been opened or used for hygiene reasons.

2. Initiating a Return: To initiate a return, please contact our customer service team at support@fondlove.net within [number] days of receiving your order. Please provide your order number and a brief explanation of the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization if your return is eligible.

3. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is delivered safely.

4. Return Address: Once you have received a return authorization from our customer service team, you can ship your return to the address provided. Please include your order number and return authorization number with your return shipment.

Refunds:

1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within [number] days and automatically applied to your original method of payment.

2. Partial Refunds: In some cases, only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Refund Exceptions: We reserve the right to refuse refunds on items that do not meet our return criteria or are returned without prior authorization.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at support@fondlove.net. Our customer service team is here to assist you and ensure that you have a positive shopping experience with FondLove Sex Toy Store.

Thank you for shopping with us.