Privacy Policy
At Lunatear, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit lunatear.com, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy. If you have any questions, please contact us at support@lunatear.com.
1. Information We Collect
We collect information to provide a seamless shopping experience, fulfill orders, and improve our services. The types of information we collect include:
We collect information to provide a seamless shopping experience, fulfill orders, and improve our services. The types of information we collect include:
-
Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, shipping and billing address, phone number, and payment details.
-
Non-Personal Information: We collect data such as your IP address, browser type, device information, and browsing behavior (e.g., pages visited, products viewed) through cookies, web beacons, and similar technologies.
-
Communication Data: Information you provide when you contact customer support, subscribe to our newsletter, or participate in surveys, promotions, or reviews.
2. How We Use Your Information
We use your information for the following purposes:
We use your information for the following purposes:
-
To process and fulfill your orders, including payment processing, shipping, and order confirmation.
-
To communicate with you about your account, orders, or customer service inquiries.
-
To send promotional emails, newsletters, or marketing materials (only if you opt in; you can unsubscribe at any time).
-
To analyze website usage and user preferences to improve our products, services, and website functionality.
-
To personalize your experience, such as recommending products based on your browsing history.
-
To prevent fraud, enhance security, and comply with legal or regulatory obligations.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
-
Service Providers: We work with trusted third-party providers (e.g., payment processors, shipping companies, analytics tools, and marketing platforms) to process payments, deliver orders, and optimize our website. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
-
Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or regulatory request, or to protect our rights, property, or safety.
-
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy or a comparable standard.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on lunatear.com. Cookies help us:
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on lunatear.com. Cookies help us:
-
Remember your preferences, login details, and cart contents.
-
Analyze website performance, traffic, and user behavior.
-
Deliver personalized content, advertisements, or promotions.
You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our website. For more details, please contact us at support@lunatear.com to request our Cookie Policy.
5. Data Security
We take reasonable measures to protect your information, including:
We take reasonable measures to protect your information, including:
-
Using SSL (Secure Socket Layer) encryption for data transmission.
-
Implementing secure payment gateways for transaction processing.
-
Storing data on secure servers with restricted access.
While we strive to protect your data, no online system is completely secure. We cannot guarantee absolute security, but we promptly address any suspected breaches. If you believe your data has been compromised, please contact us immediately at support@lunatear.com.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Depending on your location, you may have the following rights regarding your personal information:
-
Access: Request a copy of the personal data we hold about you.
-
Correction: Request updates or corrections to inaccurate or incomplete data.
-
Deletion: Request the deletion of your data, subject to legal or contractual obligations.
-
Restriction: Request that we limit the processing of your data in certain circumstances.
-
Portability: Request a copy of your data in a structured, commonly used format.
-
Opt-Out: Unsubscribe from marketing communications or opt out of non-essential cookies.
To exercise these rights, please contact us at support@lunatear.com with your request and proof of identity. We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR for EU residents).
7. International Data Transfers
Lunatear operates globally, and your information may be transferred to and processed in countries outside your own, including the United States. These countries may have different data protection laws. We ensure that any international transfers comply with applicable regulations (e.g., GDPR, CCPA) and implement safeguards, such as standard contractual clauses, to protect your data.
Lunatear operates globally, and your information may be transferred to and processed in countries outside your own, including the United States. These countries may have different data protection laws. We ensure that any international transfers comply with applicable regulations (e.g., GDPR, CCPA) and implement safeguards, such as standard contractual clauses, to protect your data.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Lunatear’s products and services are intended for individuals aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal data, we will take steps to delete it. If you believe a minor’s data has been collected, please contact us at support@lunatear.com.
Lunatear’s products and services are intended for individuals aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal data, we will take steps to delete it. If you believe a minor’s data has been collected, please contact us at support@lunatear.com.
10. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. For example:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements. For example:
-
Order data is retained for at least 7 years to comply with tax and accounting laws.
-
Account data is retained until you request deletion or the account becomes inactive for an extended period.
When data is no longer needed, we securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically. Continued use of lunatear.com after changes constitutes your acceptance of the revised policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated policy will be posted on this page with the “Last Updated” date. We encourage you to review this page periodically. Continued use of lunatear.com after changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our customer support team:
-
Email: support@lunatear.com
-
Website: lunatear.com
We are committed to addressing your concerns promptly and transparently.